Frequently Asked Questions
Everything you need to know about shopping with LondonShop Maroc.
What are the shipping costs and delivery times within Morocco?
We offer nationwide shipping across Morocco. Delivery typically takes 24 to 48 hours for major cities like Casablanca, Rabat, and Marrakech, and up to 4 days for other regions. Shipping fees are calculated at checkout based on your location.
Can I pay for my order upon delivery?
Yes, LondonShop Maroc provides a 'Cash on Delivery' (COD) service. You can pay for your fashion items in cash directly to the courier when your package arrives at your doorstep.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the items are unworn, have all original tags attached, and are in their original packaging. Please contact our support team to initiate the process.
How do I know which size to choose?
Each product page features a detailed size guide. Since we source international styles, we recommend checking your measurements against our chart to ensure the perfect fit for the Moroccan market.
Are the products on LondonShop Maroc authentic?
Absolutely. We pride ourselves on offering high-quality, authentic fashion pieces curated from premium international brands to bring the latest London trends directly to Morocco.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation via WhatsApp or SMS containing a tracking number and a link to follow your package's journey in real-time.